Generating a HAR file for support

Overview

🚧

IMPORTANT

HAR files contain sensitive data. Avoid using personal details (such real name, passwords, etc), and make sure to use a private window or tab to record your actions for generating the HAR file.

When facing an issue on Shogun Frontend or your published store, it might be helpful to provide to Support a HAR file. This file will help our team to better understand the issue and provide assistance.

Chrome / Brave / Edge

  1. Open the page where the issue is occurring.
  2. Right click anywhere in the page and select Inspect to open the Developer Tools.
  3. Click the Network tab.
  4. Check the box Preserve log.
  5. In the upper left corner of the tab, make sure the record button is red. If it is not, click on it to start recording network logs of the page.
  6. Click the button with the "prohibition symbol" to clear out any existing logs from the Network tab.
  7. While the network requests are being recorded, perform the steps to reproduce the issue.
  8. Right click anywhere on the network logs and select Save all as HAR with content. Save the file to your computer.
  9. Upload the HAR file to your support ticket.

For more information, check Google Chrome Documentation.

Firefox

  1. Open the page where the issue is occurring.
  2. Right click anywhere in the page and select Inspect to open the Developer Tools.
  3. Click the Network tab. The Network tab will automatically record the network requests.
  4. While the network requests are being recorded, perform the steps to reproduce the issue.
  5. Right click anywhere on the network logs and select Save all as HAR. Save the file to your computer.
  6. Upload the HAR file to your support ticket.

For more information, check Firefox Documentation.

Safari

  1. Open the page where the issue is occurring.
  2. Right click anywhere in the page and select Inspect Element to open the Developer Tools. If this option is not available choose Safari > Preferences, click Advanced, then select “Show Develop menu in menu bar.”
  3. Click the Network tab.
  4. Refresh the page.
  5. If necessary, click on the trash bin button on the far right of the network tab to clean the logs.
  6. While the network requests are being recorded, perform the steps to reproduce the issue.
  7. Click the Export button on the right of the network tab to save the HAR file to your computer.
  8. Upload the HAR file to your support ticket.

For more information, check Safari Documentation.


Did this page help you?